Terms of Use and Privacy P-App

INTERPARKING APPLICATION TERMS

This is a translation of a legal text. Please refer to the English-language text, which shall prevail in all cases.

1. APPLICATION OWNER

This application belongs to INTERPARKING HISPANIA SA, with CIF number A60526928 and registered address at Avda. Parc Logistic, 22-26 8040 (Barcelona), Spain, registered with the Commercial Registry under volume 27,019, page 17, sheet B-111,624 and entry 15 (hereinafter referred to as “INTERPARKING”).

2. INTERPARKING APPLICATION

This software application has been developed for the management of car parks that belong to and/or are managed by the INTERPARKING Group (hereinafter referred to as the “APPLICATION”).

Through the APPLICATION, the user will be able to:

a) Locate and reserve a parking space from their device, in one of the INTERPARKING car parks.

b) Enter the vehicle license plates with which they wish to use the services.

c) Enter the payment cards with which they wish to pay for the contracted services.

d) Make payment for the contracted services.

e) Contract credits and purchase multi-entry vouchers; and

f) Manage invoices for the contracted services.

For the proper functioning of the APPLICATION, it is necessary to locate your device through geolocation systems, in order to locate the city map and the INTERPARKING Group car parks where you wish to park.

2.1 TERMS OF USE

The resale of APP products and services is strictly prohibited.

This application is exclusively for natural persons.

The user account is personal and non-transferable.

Each natural person may have only one associated account.

Each natural person must complete the CI, BI or Passport field in the user account. This document must be valid and remain valid as long as the user account is active in the APP. INTERPARKING reserves the right to request the necessary documentary support to verify the authenticity and validity of the documentation.

Each natural person must complete the e-mail field to register in the APP. This e-mail must be valid and belong to the natural person who owns the user account in the APP. Likewise, it must remain active as long as the user account is active in the Papp application.

Each person may register up to 5 license plate numbers. The mentioned license plate numbers will be associated with the user account in the APP and must belong to vehicles owned by the respective natural person, leased in their name, or company vehicles assigned to them. Exceptionally, license plate numbers of vehicles whose owners are relatives up to the first degree will be admitted. The registration of license plate numbers that do not correspond to the above cases is expressly prohibited. INTERPARKING reserves the right to request the necessary documentary support to verify the authenticity and validity of the documentation.

Each person may register up to 5 cards to pay for the contracted services in the APP, and one or more license plate numbers may be assigned to each card, up to the maximum number of license plates permitted. The natural person must be the owner of the registered cards and these will be associated with the user account in the APP. The registration of cards whose owner is not the natural person holding the APP user account is expressly prohibited. INTERPARKING reserves the right to request the necessary documentary support to verify the authenticity and validity of the documentation.

Each natural person may request invoices for the services contracted in the APP, in their own name, in the company name or trade name in the case of self-employed workers, or in the name of the company with which they have an employment relationship. It is expressly forbidden to request invoices that do not correspond to the above cases. INTERPARKING reserves the right to request the necessary documentary support to verify the authenticity and validity of the documentation.

Failure to comply with these rules will result in the blocking of the user account and, consequently, all ongoing contracts.

This section of the document is written in several languages; in the event of any discrepancy, the Spanish version shall prevail.

3. COMPATIBLE DEVICES

This APPLICATION is available for iOS 8 devices or later and Android 5.0 or later. It can be downloaded free of charge on any of these devices.

To use the APPLICATION, a smartphone or similar device with data access (WiFi, 3G or higher technology) is required.

4. HOME

After the APPLICATION is downloaded to your device, you must initially register by following the instructions in the MY USER DATA section.

Once registered as a user, you will access the APPLICATION by entering:

· Your e-mail and

· Your password.

To use the APPLICATION, you must enter the correct username and password. Otherwise, an error message will appear and, after three failed attempts, you must contact the person responsible for the APPLICATION through the “PASSWORD FORGOTTEN” tab.

5. PASSWORD RECOVERY

To reset the password, enter the e-mail with which you registered in the APPLICATION and select the “SEND” option.

You will receive an e-mail at your e-mail account with instructions to reset the password.

6. MAIN MENU

After entering your username (e-mail) and password, you will access the Main Menu, where you can access the following options:

MY USER – MY ACCOUNT

QR ACCESS – ACCESS via QR CODE

STAYS PER MINUTES

MULTIENTRIES 1–30 DAYS

MONTHLY SUBSCRIPTIONS

PARQUIMETERS

INVOICES

PARKING LOCATOR

Through the SIDE MENU available in the OPERATION BAR, the user can also access the following features:

CONTACT US, where the user will find INTERPARKING contact details.

TERMS AND DECLARATION OF PRIVACY, which presents the terms of use and privacy conditions. These terms may be modified by INTERPARKING, which will update and apply them when such changes are published. For more information, visit: www.interparking.ro

CLOSE SESSION, from where the user may close the session on the device.

7. MY USER (MY ACCOUNT)

7.1 REGISTER and MY USER (MY ACCOUNT)

To register in the APPLICATION, the following information is required:

· First name

· Last name

· Identity document series and number

· Date of birth

· E-mail and e-mail confirmation

· Password and password confirmation

· Contact phone number

· Country of residence

· City

7.2 PASSWORD and PASSWORD CHANGE

The password must have at least 8 characters, including letters, numbers and symbols. Otherwise, a validation message will be displayed indicating that the password format is not correct, with the following text:

“The password must have at least 8 characters, letters, numbers and symbols.”

The password can be changed through this tab, where you must enter the previous password and the new password, confirm it and select the SAVE option.

7.3 MY BILLING DATA

In this tab, the user may add and/or modify billing information in order to request invoices corresponding to the contracted services.

7.4 MY CARDS

In this tab, the user may register, edit and/or delete the cards that will be used to pay for the contracted services.

To register a new payment card, the following information must be entered:

CARD NUMBER

SECURITY CODE (CVV / CVN)

EXPIRATION DATE (MM / YYYY)

CARDHOLDER

One or more license plate numbers may be assigned to each credit card (up to the maximum number of license plate numbers).

7.5 MY REGISTRATION

In this tab, the user may register, edit and/or delete a vehicle (identified by its license plate number), as well as assign one or more credit cards to each registration.

Up to 5 license plates may be entered.

7.6 MY ADJUSTMENTS

In this tab, the user may select whether or not they wish to receive notifications and alerts when entering or exiting the car park, as well as select the APPLICATION LANGUAGE, available in Spanish and English.

7.7 MY NOTIFICATIONS

In this tab, if notifications are enabled in the MY ADJUSTMENTS tab, the user will receive alerts regarding any APPLICATION issues, as well as commercial communications about new products and services offered by the INTERPARKING Group.

7.8 UNREGISTER

In this tab, the user may unsubscribe from the APPLICATION by cancelling their account and all provided data.

Upon confirmation of the cancellation, a physical deletion of all user data will be carried out in the database (except data related to movements made in car parks), and the user will receive the following message:

“Your account has been deleted successfully. We hope to see you again.”

The user must press the ACCEPT option to confirm the withdrawal.

Once the account deletion is completed, a confirmation e-mail will be sent.

8. QR ACCESS

The system will automatically generate a QR code for each entered license plate number. These QR codes can be found in the QR ACCESS tab, available in the MAIN MENU. The codes are used to identify the user upon entry and exit from the car park, in case of a malfunction of the license plate reader, as well as at pedestrian entrances, elevators and restrooms.

9. STAYS PER MINUTE

In this tab, the user will be able to check all STAYS PER MINUTE for each license plate number registered in the APPLICATION.

10. MULTIENTRIES 1–30 DAYS BONDS

In this tab, the user may purchase MULTIENTRIES 1–30 DAYS bonds and check those already purchased.

MULTIENTRIES 1–30 DAYS bonds will be displayed in three different colors depending on their validity:

a) White: pending activation

b) Green: currently active

c) Grey: expired

Each car park has its own policy regarding MULTIENTRIES 1–30 DAYS bonds. A specific MULTIENTRIES 1–30 DAYS bond may be available for one car park but not for another. In this tab, only the MULTIENTRIES 1–30 DAYS bonds available for each car park may be purchased.

The only requirements for purchasing MULTIENTRIES 1–30 DAYS are:

a) determining the activation date; and

b) providing the license plate number.

Payment will be charged to the card assigned to that license plate.

The user may also obtain information about a specific MULTIENTRIES 1–30 DAYS bond by clicking on it.

11. MONTHLY SUBSCRIPTIONS

In this tab, the user may purchase MONTHLY SUBSCRIPTIONS and view those already purchased.

MONTHLY SUBSCRIPTIONS will be displayed in three different colors indicating their validity:

a) White: pending activation

b) Green: currently active

c) Grey: expired

Each car park has its own policy regarding MONTHLY SUBSCRIPTIONS. A particular MONTHLY SUBSCRIPTION may be available for one car park but not for another. In this tab, only the MONTHLY SUBSCRIPTIONS available for each car park may be purchased.

The only requirements for purchasing a MONTHLY SUBSCRIPTION are:

a) determining the activation date; and

b) providing the license plate number.

Payment will be charged to the card assigned to that license plate.

For the purchase of a MONTHLY SUBSCRIPTION, the user must specify the activation month, up to a maximum of 3 months in advance. For new registrations in the current month, if registration is made between the 1st and the 15th of the month, the full subscription rate will be paid; if registration is made between the 16th and the end of the month, 50% of the subscription rate will be paid, granting parking rights until the end of the current month. The user must also indicate the license plate number. Payment will be charged to the card assigned to that license plate.

The user may also obtain information about a specific MONTHLY SUBSCRIPTION by clicking on it.

12. PARQUIMETERS

Option currently disabled.

13. INVOICES

In this tab, the user may view requested invoices and request a new invoice for a purchased service.

When selecting REQUEST AN INVOICE, a list of actions and products will be displayed in three different colors:

a) White: actions or products purchased without requested invoices

b) Blue: actions or products selected to request an invoice

c) Grey: actions or products for which the invoice has already been requested and cannot be requested again

To obtain an invoice, the user must click on the action or product for which the invoice is requested, and the invoice will be automatically sent to the user’s e-mail address.

14. CAR PARK LOCATOR

In this tab, the user may search for car parks on the map and view the services available at each car park.

This tab is accessible from the HOME screen and from the MAIN MENU.

Through a geolocation system, the user may locate the nearest car park belonging to the INTERPARKING Group network.

The map will display the point where the device is initially located (via geolocation), regardless of whether or not there are car parks belonging to the INTERPARKING Group.

When selecting a specific car park, a tab will open displaying the information and services offered by that car park.

15. PRIVACY POLICY

In accordance with applicable national and European regulations on the protection of personal data, we inform you that the personal data provided by APPLICATION users (hereinafter referred to as “USER/S”), whether through the APPLICATION form, by sending an e-mail to the address provided for this purpose, by e-mails addressed to our specialists or by any other means of communication, will be incorporated into a file owned by INTERPARKING, which will also be the data controller.

15.1 WHAT ARE PERSONAL DATA AND WHAT DATA ARE PROCESSED?

Personal data are any information that identifies or allows the identification of a natural person, such as: first name, last name, image, voice, postal address, e-mail address, telephone number, official identity documents (NIF, ID card, passport), etc., and/or that are related to a natural person, such as: their situation, bank account, tastes, preferences, habits and behavior, purchased products or services, etc.

All types of personal data that will be processed:

a) Data provided by the data subject and/or an authorized person through any means of communication, either:

· Through the APPLICATION, via forms and/or e-mails

· Through service request forms or paper forms or mobile devices

· Through the purchase of services

b) Data obtained through the performance of activities and/or procedures derived from previous actions.

c) Data obtained through analysis and research of the above-mentioned data.

INTERPARKING will process the personal data of all USERS only for processing operations that have a valid legal basis and will always comply with the obligation to inform the USER and other applicable legal obligations.

15.2 DATA CONTROLLER

Personal data will be processed by INTERPARKING, as well as by the Group’s parent company based in Brussels, INTERPARKING S.A., for the purpose of ensuring proper management.

15.3 PURPOSE, METHODS, LEGAL BASIS FOR PERSONAL DATA PROCESSING AND RETENTION PERIODS

Personal data will be processed in accordance with the purposes described below and in accordance with the method and legal basis described for each purpose.

1. Provision of requested services

INTERPARKING will process the personal data of USERS who register in the APPLICATION, request information, carry out actions, receive information, newsletters and/or INTERPARKING services by any means for:

a) Responding and/or providing the requested activity and/or service, and maintaining any professional and/or contractual relationship established, as applicable.

b) Customer service through any communication channel provided for this purpose.

c) Managing billing, collection or claims for purchased services and/or activities.

d) Preparing statistics, studies and research in order to evaluate purchased services and/or activities.

e) Maintaining proper service and/or activity provision and/or complying with any obligation or regulation related to the purchase of the activity and/or service.

INTERPARKING informs that, for the proper development of the described purposes, the category of required data to be processed will be specified for each purchased service.

Data storage will last as long as the professional and/or contractual relationship with the USER is maintained and, in any case, for a period of 5 years, in accordance with applicable tax regulations regarding merchant information and/or invoicing.

The legal basis for such processing shall be the provision of contracted and/or requested services.

2. Interes legitim pentru cercetare, informare și îmbunătățirea serviciilor

INTERPARKING va prelucra datele cu caracter personal furnizate de UTILIZATORI, precum și cele generate ulterior folosind serviciile, în următoarele scopuri:

a) Efectuarea de cercetări științifice și statistice cu studierea preferințelor, intereselor și/sau obiceiurilor UTILIZATORILOR pentru a inova și îmbunătăți beneficiile și/sau conținutul viitor.

b) Trimiterea de informații, promoții și/sau activități ale INTERPARKING legate de serviciile furnizate. Toate aceste comunicări vor fi realizate prin canalele de comunicare (e-mail, adresă poștală sau telefon mobil) furnizate.

În orice moment, UTILIZATORUL care nu dorește să continue să primească astfel de comunicări, se poate dezabona de la acestea în urma procesului indicat în fiecare comunicare.

Categoria datelor prelucrate va fi constituită de toate cele furnizate de UTILIZATORI și toate cele generate de INTERPARKING.

Perioada de retenție a datelor privind prelucrarea și studierea datelor UTILIZATORULUI va dura atât timp cât datele sunt strict necesare pentru a efectua lucrările fără posibilitatea de a le „anonimiza”. Perioada de retenție a datelor necesare pentru a contacta UTILIZATORII va fi nedeterminată, atât timp cât UTILIZATORII sunt interesați să fie informați de INTERPARKING despre activitatea și informațiile aferente. După expirarea acestor termene, informațiile vor fi distruse în siguranță și cu toate garanțiile de confidențialitate.

Baza legală a prelucrării va fi interesul legitim al INTERPARKING de a inova și de a îmbunătăți serviciile și tratamentele și de a menține UTILIZATORII informați cu privire la activitatea INTERPARKING care poate fi de interes pentru UTILIZATORI. În orice moment, UTILIZATORII se pot dezabona de la comunicări selectând fila prevăzută în acest scop.

3. Comunicări cu caracter informativ și comunicații comerciale

In cazul in care INTERPARKING dorește să trimită comunicări comerciale de la terți legate de serviciile contractate, aceasta va informa și va obține consimțământul prealabil din partea UTILIZATORILOR.

Utilizatorii care își dau acordul vor primi aceste comunicări prin canalele de comunicare (e-mail, adresă poștală sau telefon mobil) furnizate. De asemenea, în orice caz, UTILIZATORUL care nu dorește să continue să primească astfel de comunicări, se poate dezabona în urma procesului indicat pentru aceasta.

Baza legală a prelucrării va fi acordul expres dat pentru aceasta.

Toate informațiile UTILIZATORULUI vor fi prelucrate cu confidențialitate absolută și menținând toate măsurile de securitate necesare pentru protejarea acesteia. INTERPARKING informează, de asemenea, că va transfera doar datele personale către companii care sunt strict necesare pentru a se conforma achiziționării de produse și/sau servicii, cum ar fi entitățile bancare pentru plata produselor sau companiilor de transport care gestionează corespondența. Nu vor exista transferuri internaționale de date.

Toate comunicările noastre vor fi semnate sub marca INTERPARKING. Dacă este detectat vreun incident sau fraudă, vă rugăm să îl comunicați prin e-mailul furnizat, pentru a lua măsurile necesare.

15.4 MINORI

Serviciile APLICAȚIEI sunt destinate persoanelor cu vârsta peste 18 ani.

INTERPARKING nu colectează, în mod deliberat, informații de la persoane sub 18 ani, fără autorizarea scrisă și expresă a părinților și/sau a tutorilor minorilor. De asemenea, INTERPARKING va pune la dispoziție mijloacele tehnice adecvate pentru a împiedica minorii să acceseze serviciile oferite de INTERPARKING și/sau evenimentele sau promoțiile INTERPARKING, fără acordul expres al părinților și/sau a tutorilor lor.

Dacă INTERPARKING detectează că un minor utilizează APLICAȚIA, serviciile oferite de INTERPARKING și/sau evenimentele sau promoțiile INTERPARKING, va proceda la anularea informațiilor trimise și la comunicarea acesteia autorității competente. Pentru aceasta, INTERPARKING solicită colaborarea tuturor UTILIZATORILOR, în sensul că, dacă un UTILIZATOR detectează dezvăluirea și/sau utilizarea oricăreia dintre aceste date, vă rugăm să o comunicați prin e-mailul furnizat, pentru a lua măsurile necesare.

15.5 OBLIGAȚIA FURNIZĂRII DE DATE CU CARACTER PERSONAL

Cu excepția cazului în care se specifică altfel, toate datele solicitate de la UTILIZATORI în formulare sunt necesare furnizării serviciilor. Refuzul de a furniza datele obligatorii va presupune imposibilitatea de a obține cererea specifică și/sau furnizarea serviciilor.

De asemenea, comunicarea oricărei modificări a datelor cu caracter personal ale UTILIZATORILOR va fi obligatorie, pentru ca informațiile furnizate să fie mereu actualizate și să nu conțină erori.

15.6 CUI DEZVĂLUIM DATELE

Cu excepția dezvăluirii datelor către societatea mamă INTERPARKING, deja menționată, INTERPARKING nu va dezvălui datele , cu excepția motivelor legale sau judiciare care o obligă.

De asemenea, acestea pot fi prelucrate de acei colaboratori externi necesari pentru desfășurarea activității sau a prelucrării adecvate și pe care INTERPARKING îi contractează caîmputerniciți/operatori, după respectarea cerințelor legale, cum ar fi:

a) Servicii informatice, servicii de găzduire și rețele de telecomunicații.

b) Servicii de muncă, contabilitate și/sau de gestionare legală.

c) Servicii de întreținere și curățare.

d) Servicii de arhivare, gestionare și distrugere a informațiilor.

e) Servicii de transport.

f) Servicii de marketing și publicitate.

15.7 TRANSFERURI INTERNAȚIONALE DE DATE CU CARACTER PERSONAL

INTERPARKING informează asupra faptului că nu efectuează transfer internațional de date, angajând serviciile împuterniciților/operatorilor aflați în UE care garantează, în orice caz, un nivel adecvat de protecție a datelor cu caracter personal.

15.8 EXERCITAREA DREPTURILOR

INTERPARKING informează UTILIZATORII sau deținătorii de date că au următoarele drepturi:

a) Acces: permite utilizatorului să obțină informații cu privire la faptul că INTERPARKING prelucrează date personale care privesc sau nu UTILIZATORUL și, în acest caz, dreptul de a obține informații despre datele personale care fac obiectul prelucrării.

b) Rectificare: permite utilizatorului să corecteze erorile și să modifice datele care se dovedesc inexacte sau incomplete.

c) Stergere: permite utilizatorului să șteargă datele și să oprească prelucrarea acestora de către INTERPARKING, cu excepția cazului în care există o obligație legală de a le păstra și/sau alte motive legitime ale prelucrării de către INTERPARKING. De exemplu, atunci când datele personale nu mai sunt necesare în legătură cu scopurile pentru care au fost colectate, UTILIZATORUL poate solicita ștergerea acestor date fără întârzieri nejustificate.

d) Restricționare: în condițiile stabilite legal, permite restricționarea prelucrării datelor, astfel încât INTERPARKING să evite prelucrarea acestora în viitor, datele fiind păstrate numai pentru exercitarea unor drepturi sau apărarea împotriva unor eventuale reclamații.

e) Opoziție: în anumite circumstanțe și pentru motive legate de propria lor situație, UTILIZATORII se pot opune prelucrării datelor lor. INTERPARKING va opri prelucrarea datelor, cu excepția intereselor legitime prevalente sau pentru exercitarea unor drepturi sau apărarea împotriva unor eventuale reclamații.

f) f) Portabilitate: permite utilizatorului să primească datele sale personale și să le poată transmite direct unui alt operator de date într-un format structurat, utilizat frecvent și cu citire automată.

UTILIZATORUL își poate exercita drepturile privind accesul, rectificarea, ștergerea, restricționarea, opoziția și portabilitatea datelor sale cu caracter personal și/sau poate revoca consimțământul său, printr-o comunicare scrisă, furnizând o fotocopie a documentului său de identificare, adresată INTERPARKING la următoarea adresă de e-mail: lopd@interparking.com.

15.9 PLÂNGERE CĂTRE AUTORITATEA DE SUPRAVEGHERE ȘI UN RESPONSABIL PRIVIND PROTECȚIA DATELOR (DPO)

În cazul în care sunt necesareinformații adiționale sau lămuriri,UTILIZATORUL ne poate contacta prin intermediul site-ului nostru web www.interparking.ro. În cazul oricărui incident, UTILIZATORUL poate contacta responsabilul nostru pentru protecția datelor, , la următoarea adresă de email: privacy.ro@interparking.com. De asemenea, rețineți adresa Autorității Naționale de Supraveghere a Prelucrării Datelor cu Caracter Personalpentru orice reclamație și/sau informații suplimentare privind drepturile UTILIZATORULUI: https://www.dataprotection.ro/.

15.10 SECURITATE

INTERPARKING se angajează să adopte măsurile de securitate organizatorice și de reglementare stabilite pentru a garanta securitatea datelor cu caracter personal ale UTILIZATORULUI și pentru a preveni alterarea, pierderea, prelucrarea sau accesul neautorizat, ținând cont de starea tehnologiei, natura datelor stocate și riscurile la care sunt expuse, toate în conformitate cu reglementările aplicabile.

15.11 DATE ALE TERȚILOR TRANSMISE CĂTRE INTERPARKING

In cazul in care datele tertilor sunt necesare pentru furnizarea serviciilor, UTILIZATORUL declara ca a obtinut in prealabil acordul expres pentru a le transmite catre INTERPARKING.

15.12 MODIFICĂRI ALE POLITICII DE CONFIDENȚIALITATE

INTERPARKING poate actualiza în orice moment această politică de confidențialitate. O versiune actualizată a acestei politici de confidențialitate va fi întotdeauna disponibilă în această APLICAȚIE. Dacă aceste modificări afectează obiectivele neprevăzute în această politică de confidențialitate, vom informa UTILIZATORUL, în avans, despre prelucrarea adițională, prin mijloacele de contact furnizate, astfel încât, după caz, UTILIZATORUL să poată exercita drepturile pe care le consideră adecvate.

16. LIABILITY

INTERPARKING will always endeavor to provide services of the highest possible quality. However, we disclaim any liability arising from malfunctions, interruptions or damages caused by system crashes, interferences or disconnections, or by improper operation of the service.

Likewise, INTERPARKING disclaims any liability and/or assumption of damages or losses, of any kind or nature, arising from the illegitimate actions of third parties by any means or from the improper and/or inappropriate use of the APPLICATION by USERS. In any case, INTERPARKING shall not assume any liability caused by external actions or negligence that may or may not directly or indirectly affect the USER’s or third parties’ servers and other IT equipment.

The USER agrees to indemnify and hold harmless INTERPARKING, its subsidiaries, affiliates, directors, collaborators and/or employees from any liability, claim or demand, including reasonable attorney’s fees, brought by third parties as a result of the USER’s improper or unauthorized use of the APPLICATION and/or the services offered, or breach of the GENERAL CONDITIONS, SPECIAL CONDITIONS, where applicable, and/or the PRIVACY POLICY, as well as any violation of the law or of any rights.

INTERPARKING cannot guarantee the absence of viruses or other harmful elements that may affect the USER’s equipment. Therefore, the USER must take appropriate measures to prevent possible risks of this type in response to the current state of telecommunications.

INTERPARKING shall not be liable for APPLICATION interruptions due to force majeure, lack of updates, or circumstances beyond its control.

INTERPARKING may also temporarily interrupt access for security reasons or due to restructuring of computing resources in order to improve the use and/or service of the APPLICATION.

INTERPARKING provides the user only with the information published in the APPLICATION. Therefore, the USER is solely responsible for its proper use and for using it in accordance with the GENERAL CONDITIONS, SPECIAL CONDITIONS, where applicable, and the PRIVACY POLICY.

If the USER is not satisfied with the use of the APPLICATION, its content or services, or with any part of these GENERAL CONDITIONS, the PRIVACY POLICY and/or SPECIAL CONDITIONS, the sole and exclusive remedy shall be to discontinue access to the APPLICATION and/or the use of the services.

17. INVALIDITY AND INEFFECTIVENESS OF CLAUSES

If any of the clauses included in these GENERAL CONDITIONS and/or SPECIAL CONDITIONS are declared null or ineffective, in whole or in part, such nullity or ineffectiveness shall affect only the specific provision or part thereof that is null or ineffective, and the remaining GENERAL CONDITIONS and SPECIAL CONDITIONS shall remain in force. The null or ineffective provision or part thereof shall be deemed unwritten.

18. APPLICABLE LAW AND JURISDICTION

Any questions or disputes that may arise regarding the APPLICATION, its content and the acquired services shall be governed by Spanish law, and the USER and INTERPARKING, expressly waiving any other jurisdiction that may apply, submit to the Spanish courts, expressly submitting to the jurisdiction of the courts of Barcelona, except where the applicable legislation imperatively establishes another jurisdiction or different legislation, for example where USERS are consumers, in which case the law of the country where the application is used shall apply.

For any communication regarding the APPLICATION, incidents or inquiries, the USER may contact us at papp.romania@interparking.com.

This is a translation of a legal text. Please refer to the Spanish-language text, which shall prevail in all cases.

Terms of Use and Privacy for the Monthly Subscription

GENERAL CONDITIONS OF THE P-APP MONTHLY SUBSCRIPTION

1) Fee

The fee associated with the subscription contract entitles the user to access one (1) non-designated parking space in the selected car park, during the established hours, in accordance with the method indicated in the subscription contract. This right becomes effective once the access barrier is passed, therefore the subscription does not grant preferential access to the car park. If the car park is full or there is a queue of vehicles at the entrance, the subscriber must wait to enter.

2) QR Code

Each vehicle registered in the P-APP application has one (1) unique and non-transferable QR code, generated based on the license plate number. This QR code is the main identification element for each vehicle, for any P-APP product purchased. The QR code is valid for active products at any time, in the selected car parks, and allows access both at vehicle entrances and exits and at pedestrian accesses. To facilitate traffic flow and vehicle identification, some car parks are equipped with automatic license plate readers at entrances and exits; however, you must always carry the QR code to access both vehicle entrances/exits and pedestrian paths. Any improper use of the QR code entitles the company to take any measures it deems necessary, including blocking the P-APP subscription, if applicable, without any right to compensation.

3) Associated vehicles

Up to 5 vehicles may be associated with a subscription, identified by their license plate numbers. The first associated vehicle is included in the subscription fee. Each additional associated vehicle will incur an additional cost of one (1) euro per month, VAT included. One (1) free QR code will be generated for each additional vehicle. This service allows only one associated vehicle to use the car park at the same time, not simultaneously with other vehicles associated with the subscription, within the schedule established in the subscription contract.

4) License plate reader and automatic entry

In car parks where this service is active, it constitutes a free additional service to the subscription, but does not replace QR code access. The automatic reader will read the license plate at the entrance(s) and exit(s) of the car park and will automatically open the barrier when a registered plate is identified. In case of system failure, reading error or partial reading, access shall be granted using the QR access code. If you do not have the QR code, you will not be granted access under the subscription.

5) Validity and use

The subscription is valid from 00:00 on the first day ofthe month until 23:59 onthe last day ofthe month ofthe contract. The subscriber declares having been informed and being aware ofthe specific validity ofthe subscription. Simultaneous use ofthe same subscription by multiple vehicles is not permitted, even if they are associated withthe subscription. Parking outsidethe contractual time period or simultaneous use with another registered vehicle will result in charges according tothe applicable P-APP hourly rates.

6) Incident handling

If, for any reason, the subscriber does not have the QR code and retrieves a ticket, it must be paid at the applicable hourly parking rates. However, in specific and justified cases, the company will carry out the appropriate checks to determine whether payment is necessary. In any event, if company instructions are not followed, incident handling will incur a fee of one (1) euro, VAT included, which will be added to the following month’s fee. For inquiries, users may contact P-APP Customer Relations at (+40) 21 315 6047 or by e-mail at papp.romania@interparking.com.

7) Registration

For new registrations during the current month, the full monthly subscription fee will be charged if registration is completed between the 1st and 15th of the month. If registration is completed between the 16th and the end of the month, 50% of the subscription fee will be charged, granting parking rights until the end of the current month.

8) Payment

The subscription fee does not renew automatically and must be paid no later than the 1st of each month via the P-APP application. Failure to pay any fee will result in loss of subscriber status, without the right to contest.

9) Expiration

The subscription automatically expires at 23:59 on the last day of the month specified in the contract.

10) Guarantee

NO guarantee has been deposited or is required to benefit from the subscriptions referred to herein. In the event of updating an existing subscription, any previously existing guarantee has been returned.

DATA PROTECTION

1)The personal data obtained from the client will be processed by INTERPARKING HISPANIA, S.A. (the CONTROLLER) for the purpose of performing the existing contractual relationship between the parties, carrying out the corresponding legal, banking and administrative formalities, and informing the client about various services and/or promotions related to the relevant activity.

2)The client expressly and unequivocally consents to the CONTROLLER processing and recording their data for the purposes set out in the previous paragraph. Data processing for these purposes shall be maintained for as long as the commercial or contractual relationship is maintained. After its termination and upon expiry of the legally established retention periods, the CONTROLLER shall delete the data.

The client is also informed that the CONTROLLER will communicate the data to the Group’s parent company, headquartered in Brussels, INTERPARKING, S.A., in order to facilitate global customer control and management; to banking institutions in order to enable payments; to insurance companies, notaries and other public and/or private institutions that may prove relevant to the execution of the contractual relationship.

The client may request at any time that their data be deleted from the database by contacting the P-APP Customer Relations department.

3)If the client wishes to exercise their rights of access, rectification, erasure, objection, restriction or portability, they must submit a written request, together with a copy of their identity document, to the following e-mail address: papp.romania@interparking.com, with the subject “Data Protection”, detailing the specific request.

4)For questions or possible clarifications, you may contact us by writing to papp.romania@interparking.com and/or our Data Protection Officer at privacy.ro@interparking.com.

We also remind you of the address of the National Supervisory Authority for Personal Data Processing, should you wish to file a complaint and/or obtain additional information regarding your rights: https://www.dataprotection.ro/.

Terms of Use and Privacy for the Multiple Entries Product

GENERAL CONDITIONS OF THE PAPP MULTIPLE ENTRIES APPLICATION

1) Registration

Registration of the Multiple Entries product, in any of its forms, is carried out through the P-App application, and its start date is calculated from the hour and minute of the first access to the car park on the contracted day.

2) Purchase

The purchase of the Multiple Entries product entitles the user to the availability of one (1) non-designated parking space for the vehicle, for the validity period of the purchased Multiple Entries product, and inclusion of the vehicle in the car park civil liability insurance.

These rights become valid once the entry barrier has been passed, therefore the Multiple Entries product does not grant preferential access to the car park. If the car park is full or there is a queue of vehicles at the entrance, the user must wait in order to access the car park.

3) Payment

Payment for the Multiple Entries product is made through the P-APP application at the time of purchase.

4) Use

The purchase of a Multiple Entries product allows you to remain in a car park and to enter and exit as many times as you wish during the validity period purchased.

The start date may be specified up to 2 months from the time of purchase.

The start time is automatically set when you enter the car park.

Once the Multiple Entries product has been purchased, the start date may be modified up to a maximum of one month before the initially indicated date.

If the Multiple Entries product has not been used on the specified start date, the product remains valid as long as it has not expired, and it may be used by indicating a new start date.

The Multiple Entries product has an expiry date of one month from the start date specified at the time of payment.

5) Validity

Each type of Multiple Entries product has a specific validity. The user confirms that they have been informed of and are aware of the purchased option. Use of the car park outside the validity of the purchased Multiple Entries product will result in payment of parking according to the current P-APP hourly rates.

6) Expiration

The Multiple Entries product expires one month from the start date specified at the time of payment.

7) Deposit / Bank Guarantee

NO deposit or bank guarantee or any other type of guarantee exists or has been required in order to benefit from the Multiple Entries products contained in this document. If this document represents an update of a previous version, any existing deposit or guarantee has already been returned.

8) Associated vehicles

The purchased Multiple Entries product may be associated with a maximum of one (1) vehicle, identified by the corresponding license plate number.

9) QR Code

Each vehicle registered in the P-APP application will have one (1) unique and non-transferable QR code, generated based on its license plate number. This QR code is the primary identifier for each vehicle for any contracted P-APP product.

The QR code will be valid for active products at any time, in the selected car parks, and will allow access to both vehicle entrances/exits and pedestrian accesses.

To facilitate traffic flow and vehicle identification, some car parks have automatic license plate readers at entrances and exits; however, it is mandatory to always carry the QR code in order to access both vehicle entrances/exits and pedestrian access points.

Any improper use of the QR code grants the company the right to take the measures it deems appropriate, including removal of the P-APP user if deemed necessary, with no right to any compensation.

10) License plate reading and automatic entry

In car parks where this service is available, it shall be an additional free service to the Multiple Entries product, but not a substitute for access using the QR access code.

The automatic license plate reader will read the license plate at the entrance(s) and exit(s) of the car park, and in the event of a positive reading, the barrier will open automatically.

In case of system malfunction, reading error or partial reading, access will be granted using the QR access code. If you do not have or do not use the QR code, you will not be able to access the car park under the purchased Multiple Entries product.

11) Incident resolution

If, for any reason, the user does not have the QR code and takes a ticket upon entering the car park, the ticket must be paid according to the current parking rates for hourly users.

However, in specific and justified cases, the company will carry out the necessary checks to determine whether collection is appropriate.

For any questions, the user may contact the P-APP Customer Service department at 021 315 60 47 or, if preferred, by e-mail at papp.romania@interparking.com.

12) Right of withdrawal and refund

INTERPARKING informs you that, under the conditions set out in this clause, you have the right to withdraw from this Multiple Entries product within 14 calendar days from the time of online contracting.

The user may not withdraw from the Multiple Entries product after the first use on the first contracted day, as this product is marketed as a single package in which INTERPARKING applies price reductions based on that unified contracting.

In the event of withdrawal by the Client, INTERPARKING will notify the Client by e-mail of receipt of their withdrawal and will refund all payments received from the Client without undue delay and, in any case, no later than 14 calendar days from the date on which the Client informs INTERPARKING of their decision to withdraw from the contracted Service or Product.

The refund shall be deemed executed unless rejected by the Client within 14 calendar days from the date of receipt.

The exercise of the right of withdrawal shall terminate INTERPARKING’s obligations toward the Client in relation to the Service or Product from which withdrawal has been made.

These conditions shall apply only where the Client is a consumer and user in accordance with the definition set out in Law 363/2007 on the protection of consumers and users.

1)The personal data obtained from the client will be processed by INTERPARKING HISPANIA, S.A. (the CONTROLLER) for the purpose of performing the existing contractual relationship between the two parties, carrying out the corresponding legal, banking and administrative formalities, and informing the client about various services and/or promotions related to the respective activity.

2)The client expressly and unequivocally gives their consent for the CONTROLLER to process and record their data for the purpose of fulfilling the formalities mentioned in the preceding paragraph. The processing of data for these purposes shall be maintained as long as the commercial or contractual relationship is maintained. After its termination and upon the expiration of the legally established retention periods, the CONTROLLER will delete the data.

The client is also informed that the CONTROLLER will communicate the data to the Group’s parent company, headquartered in Brussels, INTERPARKING, S.A., in order to facilitate global control and management of its clients; to banking institutions in order to enable the execution of payments; to insurance companies, notaries and other public and/or private institutions that may prove important for the performance of the contractual relationship. The client may request at any time that their data be deleted from the database by contacting the P‑APP customer relations department.

3)If the client wishes to exercise their rights of access, rectification, erasure, opposition, restriction or portability, they must submit a written request, together with a copy of their identity document, to the following e‑mail address: papp.romania@interparking.com, with the subject “Data Protection”, detailing the respective request.

4)For questions or possible clarifications, you may contact us by writing to papp.romania@interparking.com and/or our Data Protection Officer at the following e‑mail address: privacy.ro@interparking.com.

We also remind you of the address of the National Supervisory Authority for Personal Data Processing, should you wish to file a complaint and/or obtain additional information regarding your rights: https://www.dataprotection.ro/.

Terms and Conditions of Use of Chargers

A. GENERAL TERMS AND CONDITIONS

Interparking Romania General Terms and Conditions

1. Definitions

1.1. “We” means Square Parking S.A., a public joint-stock company under Romanian law, having its registered office in Bucharest, Romania, St. Toma Garagiu no. 1, District 3, VAT No.: RO26533554 and Tel.: +40 314 38 18 59.

1.2. “You” or the “Client” means both the purchaser of the parking service and the person benefiting from it.

1.3. “Car Park” means the unit containing parking spaces and auxiliary areas under our Interparking name in Romania.

1.4. “Site” means the website www.interparking.be and any other website relevant to the services described below and operated by Interparking.

1.5. “App” means the mobile application “P‑app” managed by Interparking, which the Client may use, depending on technical feasibility and availability, to receive the parking services mentioned in these General Terms and Conditions, as well as to generate a means of authentication and validation for the use of these parking services (“Code”).

1.6. The parking contract you enter into with us is either “Rotation”, meaning a one‑time service, “Subscription”, meaning recurring services, or “Reservation”, meaning pre‑booked.

2. Scope of the parking contract

The service we provide to you is limited solely to the provision of an unspecified parking space. Since we are not a custodian, we assume no obligation to supervise or monitor and cannot be held liable for any acts of third parties.

3. Liability

We cannot accept any liability of any kind or for any reason for any losses you may suffer, in particular as a result of accidents, thefts or damage that may occur in the car park, except in cases of fraud.

4. Confidentiality

We collect certain personal data. If you wish to obtain more information about the collection, use and protection of your personal data, you may consult Interparking’s cookie notice and privacy notice on our website.

5. Complaints

If you wish to obtain details or additional information or to file a complaint, you may do so via our website under “Contact us”, by e‑mail (5458@interparking.com), or by writing to the address below:

Square Parking S.A., Customer Service, St. Toma Garagiu no. 1, District 3.

We will carefully review any request or complaint and respond within 15 days.

6. Works

We reserve the right to carry out works in the car park without being liable for any compensation.

7. Careful use

You must ensure that you do not cause any inconvenience, nuisance or disturbance to neighbours of adjacent buildings and to other users of the car park.

8. Invalidity

If any of these terms and conditions are deemed null, the parties shall negotiate in good faith to agree on one or more terms and conditions to replace them.

9. Amendments to the General Terms and Conditions

Interparking may amend these General Terms and Conditions at any time; such amendments shall take effect immediately, unless they are unfavourable to the Client, in which case they shall take effect one month after the Client has been notified by any appropriate means. If the Client does not accept them, they may terminate the contract free of charge by writing to Interparking by registered mail within that period. Otherwise, the Client shall be deemed to have accepted the new General Terms and Conditions.

10. Governing law

The parking contract is governed by and construed in accordance with Belgian law. Any dispute regarding its conclusion, performance and/or interpretation shall fall within the exclusive jurisdiction of the Courts and Tribunals of Brussels if the Client is an undertaking or if Interparking is the defendant in proceedings. If the Client is not an undertaking and is the defendant in proceedings, such disputes shall fall within the jurisdiction of the Courts and Tribunals of the judicial district where the Client has their domicile.

A.2. Rules applicable to the “Rotation” service

1. Scope

The “Rotation” terms and conditions apply to the “Rotation” service, as opposed to the “Subscription” service.

2. Duration of the “Rotation” service

2.1. The “Rotation” service contract is concluded when (i) you take a ticket at the car park entry terminal, or (ii) you present the code via the App at the entry barrier in order to allow your vehicle to enter. The ticket, card or code constitutes the valid proof required to park in the car park and leave the vehicle there.

3. Price

3.1. The parking fee (“Price”) is calculated based on the tariffs displayed at the entrance and/or inside the car park.

3.2. The Price is calculated according to how long the vehicle is parked in the car park, each period or fraction of a period having begun being charged in full.

3.3. Without prejudice to special terms and conditions, the Price must be paid before leaving the car park. If we accept other payment methods in the relevant car park, we may request payment of a lump sum as compensation for any collection costs incurred.

3.4. If you are exempt from paying the Price, in whole or in part, you must comply with the necessary formalities to benefit from such exemption.

3.5. If you are unable to present a valid ticket, card or code when removing the vehicle from the car park, you must pay the lost‑ticket tariff applicable to that car park.

4. Maximum stay

4.1. No vehicle may be parked in the car park for more than thirty‑five consecutive days unless our prior written consent has been obtained.

4.2. Exceeding the maximum stay of thirty‑five days constitutes serious negligence on your part and may render you liable for the penalties provided for in Article 6 of the Internal Rules (Section C below).

4.3. From the thirty‑sixth day of parking, you shall be liable, in addition to the current parking fee, for an additional charge of €20 per day, without prior notice and without prejudice to damages.

4.4. If we are unable to establish your identity and therefore cannot remove the vehicle, we reserve the right to remove it and place it outside the car park at your expense, risk and cost, from the thirty‑sixth day of parking onwards.

4.5. We reserve the right to modify the operating hours of the Rotation Parking with ten days’ notice, to be displayed at the entrance of the Car Park.

A.3. Rules applicable to the subscription service

1. Scope

The “Subscription” terms and conditions apply to the “Subscription” service (as opposed to the “Rotation” service) and are additional to the special terms and conditions set out in the subscription contract.

2. Client responsibility

2.1. Stolen, lost or damaged cards – You are responsible for the use of the smart card (“Card”) as mentioned in the subscription contract, including any liability arising therefrom. You agree to inform Interparking immediately if the card is lost, stolen or damaged by e‑mail to info@interparking.com or by fax or post, stating your card number. Interparking will ensure the card is blocked and replaced with a new one upon payment of a lump sum of EUR 10, including VAT. You agree not to expose the card to sun or heat and not to leave it in the vehicle. Interparking reserves the right to retain or confiscate any access card that is damaged or misused.

2.2. Use of the App on an appropriate device – You are responsible for using an operational and technically suitable mobile device that supports the App, the device being in a sufficiently good condition so that the Code can be presented and processed at all times by the relevant Interparking technical equipment when using the services, including all obligations arising therefrom.

3. Access

3.1. As a subscriber, you may access the car park using the card or the App during the time periods specified in the contract.

3.2. Entry and exit are controlled by the Card or the Code generated by the App, which opens barriers, arms and/or gates at both entry and exit.

3.3. Outside the contractual access period, even if you do not hold the card or the mobile device on which the App is installed, access is subject to the rules and tariffs applicable to the “Rotation” service.

4. Payment

Payment is made as laid down in the special terms and conditions shown in the subscription contract concluded between the parties.

5. Tariff modification

We reserve the right to modify the applicable tariffs for the Car Park. If we modify the tariffs, we will give you at least one month’s notice in writing before introducing the new tariff; you will then have the possibility to terminate the subscription free of charge as of the last day of the month following that in which we notified you of the new charges, by sending a letter, an e‑mail or any other notification received through the App.

6. Late payment

6.1. We may refuse to allow you access to the Car Park by blocking the Card or disabling the Code generated by the App if you fail to pay your subscription on time or at all.

6.2. Any amount that remains unpaid on the due date shall automatically bear interest at an annual rate of 12%, without prior notice. A lump‑sum indemnity amounting to 15% of the unpaid amount (with a minimum of EUR 50), excluding court costs, shall also be due.

7. Personal and non‑transferable subscription

The subscription is personal to you; therefore, you may not assign the right of access to the Car Park or transfer the subscription to any third party without our prior consent. This prohibition also includes allowing a third party to log into your App account using your account credentials.

B. INTERNAL RULES

Interparking Internal Rules

1. Scope

These internal rules apply to all parking in a Car Park. They complement the General Terms and Conditions and form an integral part of the parking contract.

2. Characteristics of the Car Park

2.1. The characteristics of the Car Park, including its opening hours and the maximum vehicle height permitted, are displayed at the entrance to the Car Park.

2.2. Once your vehicle enters the Car Park, we cannot be held liable for any losses, whether direct or indirect, resulting from (i) attempting to enter a Car Park that cannot accommodate your vehicle due to its height, (ii) attempting to enter or leave outside the Car Park opening hours, or (iii) breaching the conditions of use.

3. Scope of the parking contract

3.1. By the mere act of entering the Car Park, you are deemed to have unreservedly accepted the internal rules.

3.2. Nothing other than the authorised vehicle (e.g. tyres, suitcases, etc.) may be left in the Car Park.

3.3. Without our prior written consent, any commercial activity within the Car Park is prohibited, including services such as cleaning, maintenance or repair of vehicles.

3.4. No goods may be offered for sale, hire, etc. in the Car Park.

3.5. No explosive, flammable or other dangerous products may be brought into the Car Park.

3.6. While the vehicle is parked: (i) no person or animal may remain inside; (ii) nothing may be left inside; (iii) the ticket or Card may not be left inside; (iv) the vehicle must be locked and windows closed.

4. Entry and exit from the Car Park

4.1. No one may enter the Car Park unless they are a member of the parking service or hold a document allowing access (ticket or App account). For the safety of our clients, we may require anyone entering or found in the Car Park to present proof of identity and vehicle documents.

4.2. If you do not have an App account, you must take a ticket from the terminal at the car park entrance upon arrival.

4.3. The Car Park is accessible during opening hours unless otherwise stated. We may determine such opening hours at our discretion and will inform you via our website and by displaying them in the relevant Car Park.

4.4. Outside opening hours, vehicles may be removed provided a member of the Car Park staff is present and upon prior payment of a compensation determined by the Car Park, as well as payment of the parking fee.

4.5. Vehicles with trailers and those that cannot be parked in a standard parking space due to their dimensions may not enter. Exceptionally, we may allow access provided you agree to pay an increased fee proportionate to the space occupied by your vehicle. Any fraction of an occupied space shall count as a full space.

4.6. Vehicles equipped with snow chains may not enter, and any damage caused to the Car Park by such vehicles shall be charged to your account.

5. Traffic around and within the Car Park

5.1. Your vehicle must comply with the same requirements as vehicles on public roads, such as registration, insurance, etc.

5.2. The Road Traffic Code applies within the Car Park, and you must drive in accordance with it at your own risk at all times.

5.3. You must comply with signs and instructions inside the Car Park and any verbal instructions given by Car Park staff.

5.4. The speed limit inside the Car Park is 10 km/h.

5.5. Vehicles must circulate with headlights switched on.

5.6. You must stop the engine immediately once the vehicle is parked or while queuing, and whenever a “STOP ENGINE” sign appears.

5.7. In the event of an accident or if a vehicle is accidentally immobilised, you must take the necessary measures to park it so as not to obstruct normal traffic within the Car Park.

6. Retention, immobilisation, movement and removal of vehicles

6.1. You formally authorise us to move or have your vehicle moved within the Car Park at your expense, risk and cost if: (i) it is not parked in a designated space; (ii) it is parked in a reserved space (e.g. company, disabled persons, etc.); (iii) it obstructs normal traffic; (iv) it has been left in the Car Park for more than thirty‑five consecutive days without our prior written consent; or (v) operational or safety requirements so demand. We may then immobilise the vehicle, for example by clamping, before or after moving it. The cost of moving and/or immobilising a vehicle is subject to a minimum charge of EUR 250, including VAT.

6.2. You formally authorise us to move your vehicle outside the Car Park (onto the public road) at your expense and risk if: (i) it has been left in the Car Park for thirty‑five consecutive days without our prior written consent; (ii) it is not equipped with a license plate enabling identification of its owner; or (iii) it presents a danger to persons and/or third‑party property.

6.3. You formally authorise us to retain your vehicle in the Car Park at your expense, risk and cost if: (i) it has been involved in an accident for the purposes of, and for as long as necessary, to establish what occurred; or (ii) you refuse to pay the fees and/or compensation due.

7. Amendments to the Internal Rules

Interparking may amend these internal rules at any time; such amendments shall enter into force immediately.

Frequently Asked Questions (FAQs)

What is P-APP?

P-APP is the application that allows you to access, pay and exit Interparking parking lots, without having to use the ticket or stop at the machine.

¿For which devices is P-APP available?

The P-APP app is available for iOS and Android devices.

¿How can I use P-APP?

Just download the app from the AppStore or GooglePlay.

¿What can I do with P-APP?

Once registered, with the help of our P-APP application you can access the Interparking car parks. Access is made automatically by reading the license plate number of your car or by identifying yourself with the QR code of the application, which you will find in the QR ACCESS section of the main menu. To pay, you just have to head to the exit, and the barrier will automatically lift in a few seconds, as our system will recognize that the license plate number has payment activated. You can also buy Multiple Entry products for periods between 1 and 30 days and conclude monthly subscriptions within the app.

¿Do I need my mobile phone to enter the parking lot?

Yes. To facilitate transit and identify vehicles, some parking lots have an automatic license plate reader at entrances and exits, and the QR code is also mandatory, in order to have access to both car entrances and exits, as well as pedestrian paths. The QR code associated with your license plate number and which is registered in the app is another form of identification as a P-APP user.

¿What is the QR code for?

Each vehicle registered in the P-APP app has a unique and non-transferable QR code, generated based on your license plate number. This QR code is the main identification element of each car, for any P-APP product purchased. The QR code is valid for products active at all times, in the chosen parking lots, allowing access to both car entrances and exits, as well as pedestrian paths.

¿Can the parking history be viewed directly from the app?

Of course. In the PARKING MINUTES section, you can view and consult details regarding the parking made with P-APP during the last year. If you need information older than 1 year, contact us at (021)315 60 47 or, if you prefer, send us an email at papp.romania@interparking.com.

¿What is a Multiple Entry product for 1-30 days?

This product allows you to enter and exit the Interparking car park you have chosen as many times as you want, during the period purchased.

¿What is the validity of a Multiple Entry product and when does it expire?

Each type of Multiple Entry product has a specific validity at 24-hour intervals. The Multiple Entries product automatically expires at the end of the purchased period.

¿Where can I check my purchase history of Multiple Entries products?

In the MY MULTIPLE ENTRIES 1-30 DAYS section, you can view the purchased products and consult their details.

¿What is a Monthly Subscription product?

This product allows you to conclude a subscription contract for parking for several calendar months. For other registrations in the current month, the subscription fee will be paid for the full month, if the registration is made between the 1st - 15th of the month, and for registrations between the 16th and the end of the month, 50% of the subscription value will be paid, the payment of this subscription fee giving the right to parking until the end of the current month.

¿What is the validity of a monthly subscription and when does it expire?

The subscription will be valid from the first day of the month, from 00:00 until the last day of the month of the contract, at 23:59. The subscription automatically expires on the last day of the month of the contract, at 23:59.

Where can I check the history of my monthly subscription contracts?

In the MY MONTHLY SUBSCRIPTIONS section, you can view the purchased products and consult their details.

¿What do I need to do to make the payment for a parking or a product with P-APP?

If you do not yet have a bank card associated with your P-APP user account, you must indicate an account in order to be able to pay for a parking or purchase any product within the app.

¿What means of payment does P-APP accept?

P-APP accepts VISA or Mastercard, both credit and debit. If you are not allowed to register your card, contact your bank as you may not have electronic transactions enabled that are not authenticated on the card.

I had a problem with paying for parking through P-APP. What can be the cause?

Check your credit/debit card details, including the expiration date. Don't forget that in order to enter our car parks with P-APP, you must have a valid credit/debit card registered in the app.

¿How do upfront payments work? ¿Does the app generate costs?

There are no upfront payments, and there is no cost to download the app. However, when registering your credit/debit card in the P-APP app, it is normal for a cost to appear. It is only about the validation of the card, the amount will not be charged.

I paid with P-APP, but I don't have an invoice. ¿How can I request it?

Very easily, from the INVOICES section, from the main menu, select the operations you want to be included in the invoice and select the "Request" option. Your request will be processed by our team, and within 24 hours you will receive the requested invoice at the email address indicated at the time of registration. Don't forget to fill in your billing details in the MY USER ACCOUNT menu.

¿In which car parks in the Interparking network can this service be used?

Currently, you can use the P-APP app for 2 parking lots in the Interparking Romania network. Identify the parking lots and their location on our website https:/interparking.ro.

¿Can I choose the car parks where access can be deactivated with the P-APP?

Yes. In the DISABLED PARKING section, in the main menu MY USER ACCOUNT, first select those parking lots where you want to deactivate access with P-APP, then select the license plate number(s).

¿Do I receive notifications when I use P-APP?

You will receive an information notification every time you enter a parking lot with P-APP and also when you leave that parking lot.

¿How can I change the P-APP notification settings?

In the SETTINGS section, from the MY USER ACCOUNT menu, you will be able to activate/deactivate the Entry and Exit alerts from parking lots, change the language displayed on the P-APP application and activate/deactivate the box that allows you to receive information about our products and services.

¿How many license plates can I have registered in the P-APP?

You can register a maximum of 5 license plates with the P-APP user account.

¿How can I recover the password to access the P-APP?

The password can be recovered by using the "Forgot Password" option in the app's start menu. You will receive an email at the address indicated during registration, with instructions on how to recover your password safely.

¿Is the data I provide as a user secure?

Yes. The data you provide to us at the time of registration is integrated into files owned by Interparking Hispania, S.A., in order to facilitate the provision of services. You can exercise your rights of access, rectification, deletion, portability and opposition to the processing of your personal data based on a request to which you must attach a copy of your identity document, sent by mail to the following address: Alpha Parking SRL Bulevardul Nicolae Balcescu 4 Inter level underground parking -2 offices or by calling the Customer Service department at Tel.021 315 60 47. According to the Law, you can unsubscribe from commercial information by sending an email to papp.romania@interparking.com. Also, the bank details are on the secure payment platform.

¿Is there a Customer Service interface?

You can get in touch with us by calling P-APP Customer Service: 0213156047 or, if you prefer, you can send us an email at: papp.romaina@interparking.com.

¿Can I delete my user account from the app?

To delete your P-APP user account, use the DELETE USER option in the app's MY USER ACCOUNT menu and follow the on-screen instructions. You can also send an email to papp.romania@interparking.com and your opt-out request will be processed by our team. If you want to use the service again, you can create a new user account.